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Your submission of an order and/or receipt of an order confirmation automated or otherwise does not signify my acceptance of such order.

Alicen Lum Photography reserves the right to cancel any order that I deem necessary, at my sole discretion, regardless of the order status or whether you have received a confirmation of the order.

Unless otherwise noted, because of the custom nature of the transaction, and the prevalence of illegal reproduction facilities, products sold by Alicen Lum Photography are non-refundable.

Replacement items for damage in shipping or misidentified images will be honored within a 10 day return for replacement period, unless otherwise noted.

We aim to process & dispatch orders within as quickly as possible. For digital images, it could take 14-21 days. For prints and other products, please allow a period of 21-28 days, to ensure print quality,

We will endeavour to process urgent orders promptly if we are informed, on order, of any urgency. However, whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
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